Shipping policy
Shipping Policy – ProLens
Shipping Destinations
We ship worldwide, except to countries or territories where logistical or legal restrictions apply.
Processing Time
All orders are processed within 1 to 5 business days from payment confirmation.
We do not ship or deliver on weekends or public holidays.
During periods of high demand, promotions, or holidays, processing may take longer.
Estimated Delivery Time
The estimated delivery time is 2 to 4 weeks from the date your order leaves our facility.
These delivery times are estimates, not guarantees, and may be affected by:
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Customs procedures
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Carrier delays
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Local or international holidays
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Circumstances beyond our control
Shipping Costs
Shipping costs are calculated and displayed during checkout before completing your order, unless otherwise stated.
Customs, Taxes, and Duties
For international shipments, the customer is responsible for:
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Local taxes
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Duties
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Import fees
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Customs charges
ProLens is not responsible for delays or additional costs arising from customs.
Shipment Tracking
When available, a tracking number will be provided by email once the order is shipped.
Please note that tracking may take several days to become active, depending on the carrier.
Incorrect or Incomplete Address
The customer is responsible for providing a correct and complete shipping address.
We are not responsible for:
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Orders undelivered due to incorrect addresses
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Delays caused by customer errors
Any costs for re-shipping will be borne by the customer.
Lost or Delayed Orders
If your order has not arrived within the estimated 4-week delivery window, contact us at:
We will review the case and provide a solution in accordance with applicable law.
Transfer of Risk
The risk of loss or damage to the product transfers to the customer once the order is handed over to the carrier, except where otherwise required by law.
Contact Information
ProLens
Email: prolensstoreinfo@gmail.com
Website: https://prolens.shop